Zendesk Customers

Zendesk Market Share and Competitor Movement

View Usage Statistics To see if Zendesk is increasing or decreasing in usage across the Internet.

A breakdown of what customers have eventually migrated from to Zendesk since 2011.

Legend

2011
2012
2013
2014
2015
Name 20112012201320142015201620172018 Total
Freshdesk 0 0 12 46 79 93 179 0 409
Salesforce SPF 0 2 14 18 32 45 34 0 145
Help Scout 0 0 0 8 33 35 59 0 135
Volusion Email 1 0 24 11 7 1 4 0 48
Recurly Mail 0 0 1 3 12 3 6 0 25
FreshService 0 0 0 0 6 3 15 0 24
NetSuite Mail 0 0 0 0 3 6 6 0 15
SurveyGizmo 0 0 0 1 2 2 4 0 9
Email Center Pro 0 0 0 0 1 0 1 0 2

Customers that currently use related technologies that stopped using Zendesk since 2011.

Legend

2011
2012
2013
2014
2015
Name 20112012201320142015201620172018 Total
Freshdesk 0 3 18 21 72 102 117 0 333
Help Scout 0 1 17 27 54 95 80 0 274
Salesforce SPF 0 0 1 12 31 52 81 0 177
FreshService 0 0 1 3 5 11 18 0 38
Recurly Mail 0 0 1 3 7 5 12 0 28
NetSuite Mail 0 0 0 0 5 7 9 0 21
SurveyGizmo 0 0 0 0 1 2 2 0 5
Volusion Email 0 0 0 0 1 1 1 0 3
Technology 20112012201320142015201620172018 Total
Freshdesk 0 0 -6 25 7 -9 62 0 79
Volusion Email 0 0 0 0 6 0 3 0 9
SurveyGizmo 0 0 0 0 1 0 2 0 3
Recurly Mail 0 0 0 0 5 -2 -6 0 -3
NetSuite Mail 0 0 0 0 -2 -1 -3 0 -6
FreshService 0 0 0 0 1 -8 -3 0 -10
Salesforce SPF 0 0 13 6 1 -7 -47 0 -34
Help Scout 0 0 0 -19 -21 -60 -21 0 -121